Guest satisfaction is more than a metric for hospitality businesses. It is a brand-defining standard.
Xclusive Services enables leading hotels, resorts and convention centers to meet and exceed that standard through staffing services that elevate the guest experience at every step. Solely focused on the hospitality segment, it recruits, trains and deploys talent capable of upholding the highest service expectations.
A customer-centric and serviceoriented approach has positioned Xclusive as one of the fastest-growing hospitality staffing providers in the U.S. It is trusted by iconic brands such as Marriott, Hilton, Hyatt and Ritz-Carlton.
“Our staff’s exceptional service helps our hotel partners deliver great customer experiences, which is reflected in high guest satisfaction scores,” says Nicole Beall, CEO.
Each of Xclusive’s customer interactions is guided by its high-touch service model, X Factor, which provides a distinctive, winning edge for its clients. It is powered by five core values; people-first, service-obsessed, chasing excellence, accountability and integrity. Together, these values ensure that every staff member assigned to a hospitality property reflects the brand and upholds its reputation with unrivalled service standards.
Clients can count on Xclusive to always provide qualified staff, such as for early morning callouts for guest pick-ups or ad hoc requests for housekeeping. As staffing challenges grow more complex, Xclusive consistently delivers qualified talent to enable clients to maintain full compliance with ever-evolving regulations.
Service Excellence across the Hospitality Spectrum
Built on a foundation of consistent service excellence, Xclusive has become the staffing partner of choice for hospitality businesses. As confidence in its performance deepened, clients began turning to it for broader support. To meet the demand, the firm has strategically expanded into complementary service areas, including janitorial solutions and direct hire placements. This has enabled it to deliver more integrated, value-driven hospitality workforce solutions.
Our staff’s exceptional service helps our hotel partners deliver great customer experiences, which is reflected in high guest satisfaction scores
Today, Xclusive has become a full-service firm offering a blend of flexible staffing, overnight janitorial services, direct placement and turnkey outsourcing for housekeeping services. This combination of services solidifies its role as an end-to-end workforce partner for the hospitality sector. The services, available under one roof, help hospitality providers reduce dependency on multiple vendors, streamline outsourcing operations and achieve cost savings without sacrificing quality.
The engine behind its versatile services is its in-house professionals, who are hospitality industry veterans. Many of its regional leaders have served in various roles for leading hotels. That first-hand experience means Xclusive understands the hospitality world’s complexity, pressure points, standards and urgency. This enables it to provide top-notch training to the staff, preparing them to excel at every role and task.
People-first Approach Powering High-touch Service
Xclusive’s people-first value is its greatest differentiator. It strives to positively impact the lives of individuals it serves. This guiding principle shapes every decision, from recruiting and training staff to supporting clients and their guests. The philosophy is to take care of the staff, so they can deliver exceptional service to clients and contribute to greater guest satisfaction.
“We’re not just a staffing company. We’re in the people business,” says Beall.
This approach builds loyalty that opens doors to newer, symbiotic relationships. Former associates often become full-time employees and are promoted to hotel managers at their assigned properties. When they need staffing help, they turn to Xclusive, the company that once empowered them.
The impact of the people-first philosophy is reflected in clients’ unanimous feedback on the staff. They consistently praise the professionalism, dedication and quality of Xclusive staff. Many housekeepers assigned by Xclusive work on the same property for 10 to 15 years, becoming an integral part of the hotel family.
That level of seamless integration with the hotel’s in-house teams is by design. Every Xclusive associate is professionally trained to mirror the core values of the property they are assigned to serve.
Another crucial aspect of Xclusive is its commitment to serving clients 24/7. Its regional teams are available on phone around the clock. Their prompt approach to delivering high-touch staffing services makes the firm a partner that hospitality businesses can always rely on.
A standout example of Xclusive’s commitment is its collaboration with the Evermore Resort in Orlando. During the Jewish High Holidays, Evermore faced a major staffing challenge. It urgently needed over 30 trained professionals to support check-ins and banquet operations for a high-profile weekend event. Xclusive deployed the required staff on time, who performed the expected duties with superior professional competence. The event’s success showcased the proficiency of the assigned staff and deepened Evermore’s trust in Xclusive.
Gearing up for an exciting future, it aims to create an even greater impact fueled by a bold vision to transform hospitality. It is strengthening its leadership by bringing in seasoned thought leaders and innovative minds from across the staffing industry. They will lead Xclusive’s expansion into new verticals while deepening relationships with existing clients.
As Xclusive Services forays into newer terrain, it remains laser-focused on elevating service standards and guest satisfaction across the larger hospitality industry, with its core values as its anchor.
